When I wrote this the day had been a mixed one of
accomplishment for me. I felt really
good mid-morning, finally being able to safely dispose of an accumulation of papers
needing shredding -- thanks to our local Senior Center arranging for a shredder
truck. Maybe I can keep up with
shredding here at home now. Still lots
of materials to sort through as I gradually whittle away in one of my latest
projects.
Seem to be more spring time pollens in the air
since February rains ending, temperatures warming, blossoms and blooms
emerging, but stimulating a few sneezes and my eyes watering a bit. Actually, it’s become suddenly summer with
temps pushing 90 degrees.
A
handyman/carpenter was able to complete painting, weather/bug sealing a door
replaced following also security screen door installations. The latter I wanted because they allow me to
look out but the person outside cannot readily see inside. Also, the screens do allow more fresh air
circulation in the cooling evenings if I want to catch a breeze.
Then, there was the matter of an incorrect phone
bill invoice for the second month in a row.
I phoned at 5:30 pm successfully navigating my way through the recorded
messages, instructions, inputting on the correct keys to then listen to
interminable music before a live person answered. Then, until 6:30 pm I related my past one
year history since this new company became the provider of my land line and
internet services. Having exhausted her
ability to correct my March bill by confirming the rate I had been promised in
January, and the February bill had been corrected to when I phoned then, she
then transferred me to another department.
Another recording and a hold for fifteen minutes
more before, once again, I had to relate the past year history to which I added
reference to all the internet connection outages to which I’d been subjected. Presumably, her putting me on hold to seek
further clarification, allowed another fifteen minutes to go by and then its 7
pm when suddenly my line is disconnected.
Knowing this service person had my phone number I mistakenly assumed,
whether we lost contact by her accidentally or deliberately disconnecting, that
she would phone me to apologize. Wrong! Is this a “wearing down” process?
I took the opportunity to fix and eat my dinner,
but the call never came. I was ready to
let it all go for the rest of the evening, but then thought maybe I could
actually reach her as I had her name – or at least the name she gave -- I
always get names. So, at 7:35 pm I
phoned again, waded through all the recorded steps, and eventually reached a
person, but had to eventually hold with this new person. She was unable to resolve the issue, so I requested speaking to someone else. At 7:50 pm she informed I would be called by another person but would be in two days.
They better call today, or I’ll be calling them again – getting an
address to write their President with a copy to the Federal Communications Commission
who approved their purchase of our phone company with service strings attached
for them to meet. I’ve had a history of tolerance with this
company since they took on the responsibility for our service over a year ago. My patience has reached its limits.
I was really
tired by days end – all this wasted time as need to do further work on my
income tax – another day, I guess.
